MoLHR-MIS, a new system for employers, job seekers, and training providers

The Ministry of Labour and Human Resources first took its services online through the
Job Portal and LabourNet systems in 2006. These systems facilitated online registration
of job seekers and employers so that they could announce jobs, apply for jobs, and get
approval for recruitment of foreign workers online. Putting service delivery in the
forefront, the Ministry has now overhauled these systems by including the users’
feedback. The new, enhanced, integrated system which will cater to all the services of
MoLHR is called the MoLHR-Management Information System (MoLHR-MIS) and
consists of four major systems.

1. Employment System: Designed to manage the entire job search in one place, it is a
   whole new market for the job seekers and employers to find each other online. The
   platform is expected to create a seamless environment to facilitate the supply and
   demand for skills and jobs.
   Job seekers can instantly create an account at the click of a few buttons and receive
   the job seeker ID through email and SMS. They can access hundreds of job listings
   and apply for the jobs right away. It also enables them to build their CV which will be
   matched with the jobs advertised.
   Employers, likewise, can post their job openings along with job description, salaries and
   benefits, qualification and skills requirements. The system allows employers to scan for
   available talents on the portal, check the CVs, and shortlist the candidates for job
   interviews. So, the portal is a virtual recruitment system for the employers.
   Moreover, through the integrated MIS, the job seekers and employers can apply for
   various engagement and training schemes offered by the Ministry such as the Build
   Bhutan Project (BBP), Youth Engagement and Livelihood Program (YELP), Skills
   Development Plan (SDP), Critical Capability Development (CCD), and the Overseas
   Employment Program.
2. Foreign Workers Management System: The LabourNet had to be used in a new
   context after the physical verification of the foreign workers at the entry checkpoints by
   the Department of Immigration stopped due to the COVID-19 outbreak. So the new
   system has the features of collecting the foreign workers’ details at the time of
   submitting the foreign workers application form, which can be accessed by both the
   Department of Immigration and the Department of Labour.
   The employers will first submit the foreign workers requisition form to the Foreign
   Workers Recruitment Agents, who will then submit the details of the foreign workers as
   per their requirement to the Department of Immigration and the Department of Labour.
   The Department of Immigration will verify them and send the list of eligible foreign
   workers to the Department of Labour, which will be approved after checking the
   documents, occupation, and duration. The employers can not only track their application
   status but they will immediately receive notification if any of the foreign workers is
   rejected, so that they can process for replacement. It has both the service and data
   orientation and will improve the public service delivery while generating quality and
   real-time administrative data on foreign workers.
3. Labour Administration System: Through this system, the enterprises and
   individuals can file complaints about contravention in working conditions and working
   environment, carry out self inspection as per the checklist provided by the Department
   of Labour, submit Internal Service Rules for review and approval, report accidents,
   injury and diseases, and appeal regarding the improvement and prohibition notices.
   Internally, the Labour Officers can carry out services related to labour inspection, labour
   dispute resolution and the provision of social protection for employees in a coordinated
   and collaborative manner on the go. For example, if they find that an enterprise has
   violated any of the sections under the Labour and Employment Act 2007, they can issue
   an improvement notice or penalty memo immediately through the system, a notification
   of which will be received by the enterprise through SMS and email.
4. TVET-MIS: It captures the whole process starting from submitting institute proposals
   and registration to the announcement of training and enrollment of trainees. It also
   provides features for online submission and endorsement of curriculums, course
   accreditation and Quality Management System certification, and conducting National
   Assessment and monitoring visits.
   The MIS will improve transparency through minimizing the face-to-face interactions
   between the service providers and clients and reduce bureaucratic discretion.
   Furthermore, there will be an audit trail to ensure accountability on the approving
   officers by keeping track of the applications if anything goes wrong.
   It will generate and integrate data within the systems of MoLHR and external
   stakeholders in making evidenced-based decisions. For example, the information
   available from the Employment System, TVET-MIS, and Labour Administration System
   can be used in rationalizing the import of foreign workers based on the demand and
   Lower Motithang, Thimphu, Bhutan, P.O. Box 1036, Telephone: +975-2-333867
   Email: ict@molhr.gov.bt; website: www.molhr.gov.bt
   supply of local workers. Likewise, it will be a repository of all the information related to
   the labour market.
   While the Ministry expects delivering our services more efficiently through the MIS, we
   seek feedback from the users through the feedback system available on the MIS or
   through any medium of users’ choice so that we can improve as we use it. The
   development of this system is based on the agile process and therefore, it is a dynamic
   and evolutionary system capable of responding to the changing needs.
   Some key features in the plan are to introduce a collaborative platform for key sectors to
   coordinate and facilitate the promotion of employment through the Employment
   Responsibility System (ERS) and an online foreign workers quota calculator for
   employers to check the entitlement of foreign workers before submitting the application.
   The development of the MIS is supported through the Skills Training and Education
   Pathways Upgradation Project (STEP-UP) funded by the Asian Development Bank
   (ADB) .